We offer a range of support services designed to keep your systems and customers running smoothly:

Technical SupportOur trained professionals provide phone, email, WhatsApp, and remote support for a wide range of CCTV, intruder, fire, access control, and networking products.

Remote Configuration & DiagnosticsWe offer remote setup help and system diagnostics to reduce callouts and speed up fault resolution.

Training & Knowledge ResourcesYour team gets access to training sessions, how-to guides, and product-specific documentation to improve confidence and reduce support time.

Service Level Agreements (SLAs)We offer SLA-backed response times and ticket tracking, ensuring you always know the status of your issue.

Our services are available to trade customers, including security system installers, wholesalers, distributors, and manufacturers. If you're unsure whether we can support your business, just reach out — we'll be happy to advise.

Yes we do as a chargeable service

Our standard support hours are 8:30 AM to 5:30 PM, Monday to Friday.
Out-of-hours support is available upon request — please contact us to discuss your preferred support coverage.

Forward calls from your existing phone system using a call attendant to a dedicated support line.

Use a separate support number with your area code (available at an additional cost).

How will calls be answered? Depending on your preference, calls will be answered as:

“Your Company Name Tech Support, powered by Tech4TheTrade”
or

“Your Company Name”

Each client receives a unique support number that only your company distributes. All calls are logged in our CRM system, and we provide monthly reports detailing customer interactions.

We implement strict data protection protocols, including NDAs, role-based access control, and isolated workflows. All client data is stored and accessed in secure, segregated environments to prevent exposure or overlap.

No—never. We have a zero-crossover policy. Each client’s information, systems, and documentation are kept completely separate. We do not reuse content, data, or strategic insights across any client accounts.

Yes. Every Tech4TheTrade team member signs a comprehensive NDA and undergoes confidentiality training. This includes data handling protocols, GDPR awareness, and clear guidelines on managing client information.

We maintain a “one client, one workspace” rule. That means:

• No shared drives or files
• Segmented communication channels
• Dedicated team members per client (with no dual-account responsibilities)

This keeps your data isolated, secure, and strictly need-to-know.

No. Our internal processes, contracts, and professional standards guarantee total discretion. Clients are never referenced or discussed externally, and no materials are cross-purposed between accounts.

We operate a zero-tolerance policy. Any breach results in immediate investigation, disciplinary action, and full transparency with affected parties. To date, we’ve maintained a perfect record of client data protection.

Yes. We are fully compliant with GDPR and regularly review our policies to align with the latest data protection regulations and best practices.

We support clients in similar or overlapping sectors, but each relationship is fully compartmentalised. Our structure and culture ensure that your commercial intelligence, pricing, and plans remain completely confidential.

Feel free to contact our team directly. We’re happy to walk you through our security practices, show you our standard agreements, and answer any specific concerns you may have.