Q:What kind of support do you offer?
We offer a range of support services designed to keep your systems and customers running smoothly:
Technical Support
Our trained professionals provide phone, email, WhatsApp, and remote support for a wide range of CCTV, intruder, fire, access control, and networking products.
Remote Configuration & Diagnostics
We offer remote setup help and system diagnostics to reduce callouts and speed up fault resolution.
Training & Knowledge Resources
Your team gets access to training sessions, how-to guides, and product-specific documentation to improve confidence and reduce support time.
Service Level Agreements (SLAs)
We offer SLA-backed response times and ticket tracking, ensuring you always know the status of your issue.
Q:Who can use your services?
Our services are available to trade customers, including security system installers, wholesalers, distributors, and manufacturers. If you're unsure whether we can support your business, just reach out — we'll be happy to advise.
Q:Do you provide on-site support?
Yes we do as a chargeable service
Q:What are the service hours for technical support?
Our standard support hours are 8:30 AM to 5:30 PM, Monday to Friday.
Out-of-hours support is available upon request — please contact us to discuss your preferred support coverage.
Q:What number do customers use for technical support?
You have two options:
Forward calls from your existing phone system using a call attendant to a dedicated support line.
Use a separate support number with your area code (available at an additional cost).
How will calls be answered?
Depending on your preference, calls will be answered as:
“Your Company Name Tech Support, powered by Tech4TheTrade”
or
“Your Company Name”
Q:How do you track which customers require support?
Each client receives a unique support number that only your company distributes. All calls are logged in our CRM system, and we provide monthly reports detailing customer interactions.
🔐 Client Confidentiality & Data Protection – FAQ
Q: How does Tech4TheTrade ensure my company’s data remains confidential?
We implement strict data protection protocols, including NDAs, role-based access control, and isolated workflows. All client data is stored and accessed in secure, segregated environments to prevent exposure or overlap.
Q: Will my data or strategies ever be shared with another company?
No—never. We have a zero-crossover policy. Each client’s information, systems, and documentation are kept completely separate. We do not reuse content, data, or strategic insights across any client accounts.
Q: Are all team members bound by confidentiality agreements?
Yes. Every Tech4TheTrade team member signs a comprehensive NDA and undergoes confidentiality training. This includes data handling protocols, GDPR awareness, and clear guidelines on managing client information.
Q: How are internal systems structured to protect my business?
We maintain a “one client, one workspace” rule. That means:
- No shared drives or files
- Segmented communication channels
- Dedicated team members per client (with no dual-account responsibilities)
This keeps your data isolated, secure, and strictly need-to-know.
Q: Can other companies see what you’re doing for us?
No. Our internal processes, contracts, and professional standards guarantee total discretion. Clients are never referenced or discussed externally, and no materials are cross-purposed between accounts.
Q: What happens if there’s a breach of confidentiality?
We operate a zero-tolerance policy. Any breach results in immediate investigation, disciplinary action, and full transparency with affected parties. To date, we’ve maintained a perfect record of client data protection.
Q: Are your processes GDPR compliant?
Yes. We are fully compliant with GDPR and regularly review our policies to align with the latest data protection regulations and best practices.
Q: I work in the same sector as other Tech4TheTrade clients. How can I be sure my information is safe?
We support clients in similar or overlapping sectors, but each relationship is fully compartmentalised. Our structure and culture ensure that your commercial intelligence, pricing, and plans remain completely confidential.
Q: Who can I speak to if I want more detail on how my data is handled?
Feel free to contact our team directly. We’re happy to walk you through our security practices, show you our standard agreements, and answer any specific concerns you may have.