Base Technical Support Package

Our Base Support Package is designed to give security professionals the essential tools and expert assistance they need to deliver quality installations with confidence. Whether you're preparing for a new job or need day-to-day technical support, we’ve got you covered.

Included in the package:

Priority Helpdesk Access
Direct line to our expert support team, Monday to Friday, 9am–5pm.

Remote Technical Support
Up to 10 sessions per month to help you troubleshoot and resolve issues quickly.

Pre-Sales Product Advice
Get accurate product recommendations and compatibility checks before you buy.

Group Support via WhatsApp & Email
Ongoing assistance and collaboration, right from your pocket.

Firmware & Compatibility Guidance
Ensure your systems are always up-to-date and working seamlessly.

Remote System Configuration
We pre-configure your systems to spec—saving you time on-site.

System Design Assistance
Professional diagrams, drawings, and product planning to help you deliver smarter installs.