Premium Support Package

Tailored for sub-distributors requiring high-touch, responsive service and strategic technical partnership.

Includes Everything in Advanced Support:

Tier 1 & Tier 2 Technical Support

Mon–Fri, 9:00 AM – 5:00 PM

Email, Phone & Remote Access

Initial Setup Assistance

Remote Pre-Sales Support

Configuration Walkthroughs

Documentation Assistance

Monthly Reporting

Plus, Premium Support Services:

Priority Response SLAs: Faster guaranteed response and resolution times

Training Webinars: Access to scheduled or on-demand sessions for your team

Knowledge Base Hosting: Branded technical resources hosted for your internal or customer use

Proactive Technical Account Management: Ongoing technical strategy reviews and account support

Speak to your account manager for pricing and customisation options.