Advanced Support Package

Our most comprehensive support level for sub-distributors managing larger portfolios or strategic accounts. Designed to ensure confidence from presales to aftercare.

Includes Everything in Standard Support:

Tier 1 & Tier 2 Technical Support

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM

Support Channels: Email, Phone & Remote Access

Initial Setup Assistance

Plus, Advanced Support Services:

Remote Pre-Sales Support: System design and product selection help

Configuration Walkthroughs: Step-by-step support for setup and integration

Documentation Assistance: Guidance with datasheets, manuals & compliance materials

Monthly Reporting to Hikvision: Sales and activity reporting for visibility and alignment

Contact your account manager to activate Advanced Product Support or explore bespoke options.